Terms & Conditions

1. Agreement to Terms

By accessing our website at orellanaflooringllc.com or engaging the services of Orellana Flooring LLC ("Company," "we," "us"), you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our Site or services.

2. Services

Orellana Flooring LLC provides professional flooring installation and remodeling services including, but not limited to:

• Carpet and carpet tile installation
• Hardwood flooring installation
• Vinyl and LVT flooring installation
• Laminate flooring installation
• Residential and commercial flooring projects

All services are subject to a written estimate and formal agreement prior to commencement of work.

3. Estimates & Quotes

All estimates provided — whether online, by phone, or in person — are free of charge and non-binding. A formal written quote will be issued after an on-site assessment. Quotes are valid for 30 days from the date of issuance. Prices are subject to change if the scope of work changes or if material costs fluctuate significantly. Submitting an estimate request form does not constitute a contract or guarantee of service.

4. Payments

Payment terms will be specified in the written project agreement. Typically, a deposit of up to 50% is required before work begins, with the remaining balance due upon project completion. We accept cash, check, and electronic transfers. Invoices not paid within 10 days of the due date may incur a late fee of 1.5% per month on the outstanding balance.

5. Warranties

Orellana Flooring LLC warrants workmanship for a period of 1 year from the date of project completion. This warranty covers defects in installation but does not cover damage caused by normal wear and tear, misuse, water damage, or failure to follow manufacturer care instructions. Material warranties are provided by the manufacturer and are separate from our workmanship warranty. We will make reasonable efforts to assist customers in processing manufacturer warranty claims.

6. Cancellations & Rescheduling

Customers may cancel or reschedule a project with at least 48 hours notice prior to the scheduled start date at no charge. Cancellations made with less than 48 hours notice may result in forfeiture of the deposit. If we must cancel or reschedule due to circumstances beyond our control (weather, material delays, emergencies), we will notify you promptly and work to find the earliest available alternative date with no additional charge.

7. Customer Responsibilities

Before work begins, the customer agrees to:

• Ensure the work area is clear of furniture and personal belongings (unless furniture moving is included in the quoted scope)
• Provide safe access to the work area during scheduled hours
• Ensure the subfloor is structurally sound and free of moisture issues (unless subfloor repair is included in the quote)
• Notify us of any known hazardous materials (e.g., asbestos in old flooring)

8. Limitation of Liability

Orellana Flooring LLC shall not be liable for any indirect, incidental, or consequential damages arising from our services or from the use of our website. Our total liability for any claim related to a project shall not exceed the total amount paid by the customer for that specific project. We are not responsible for pre-existing conditions not disclosed at the time of the estimate.

9. Website Use

The content on this website is for informational purposes only. You may not copy, reproduce, or distribute any content from this Site without prior written consent from Orellana Flooring LLC. We reserve the right to modify or discontinue any part of the Site at any time without notice.

10. Governing Law

These Terms & Conditions are governed by the laws of the State of Kansas. Any disputes arising from these terms or from the provision of our services shall be resolved in the courts of Wyandotte County, Kansas.

11. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Continued use of our Site or services after changes are posted constitutes acceptance of the revised terms.

12. Contact

For questions about these Terms & Conditions: