Privacy Policy

1. Introduction

Orellana Flooring LLC ("we," "our," or "us"), located in Kansas City, KS, operates the website orellanaflooringllc.com (the "Site"). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our Site or submit a request for a flooring estimate.

2. Information We Collect

We collect the following personal information only when you voluntarily submit it through our estimate or contact forms:

• Full name
• Email address
• Phone number
• Project address (city/ZIP)
• Details about your flooring project

We do not collect any information automatically beyond standard web server logs (IP address, browser type, pages visited) used solely for security and operational purposes.

3. How We Use Your Information

We use the information you provide to:

• Respond to your estimate request or inquiry
• Schedule and perform flooring services
• Communicate updates related to your project
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Cookies

Our Site uses minimal cookies necessary for its operation and analytics (Google Analytics). By using our Site and accepting the cookie banner, you consent to our use of cookies. You may disable cookies in your browser settings at any time; however, some features of the Site may not function properly.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. Estimate request records are kept for up to 3 years for business and legal purposes.

6. Your Rights — CCPA & Kansas Law

If you are a California or Kansas resident, you have the right to:

• Know what personal data we have collected about you
• Request deletion of your personal data
• Opt out of the sale of your personal data (we do not sell data)
• Non-discrimination for exercising your privacy rights

To exercise any of these rights, contact us at contac@orellanaflooringllc.com.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

8. Third-Party Services

We use Google Analytics to understand how visitors use our Site. Google may collect anonymous usage data. Please review Google's Privacy Policy for more information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our Site after changes constitutes acceptance of the revised policy.

10. Contact Us

For questions about this Privacy Policy, contact us at: